Sky Q Mini slow channel change with Deco's active

Sky Q Mini slow channel change with Deco's active

Sky Q Mini slow channel change with Deco's active
Sky Q Mini slow channel change with Deco's active
2025-02-07 10:40:22 - last edited Thursday
Model: Deco XE75  
Hardware Version: V3
Firmware Version: 1.4.3

My setup looks like this:

 

BT Broadband Hub - wifi disabled, hard wired into a switch

Deco X75 mesh (3 units) - hard wired to same switch as router

Sky Q 2Tb - hard wired to switch (note, both wifi channels turned off via engineering menus)

3 x Sky Q mini boxes, all hardwired to switch (as main box, all wifi turned off on Sky Q minis)

 

It all works, however over the past 2 months channel changing takes between 10-30 seconds on mini boxes. Had an engineer around, we replaced main box and minis, still happened. Unplugged all Decos, the problem went away. Even with no mini boxes (or main) wired through a deco, just having the decos on the network causes this problem.

 

I've had this setup for over a year (initially put in to get around my Playstation Portal issues) and it's worked fine for the majority of the time. Any ideas? Sky's mesh is not great so that's not an answer. I'd prefer to not have to invest in yet another mesh system though. 

 

Thanks in advance!

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#1
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1 Accepted Solution
Re:Sky Q Mini slow channel change with Deco's active-Solution
2025-02-08 02:06:01 - last edited Thursday

  @aldomontoya 

Hi, Thank you very much for the feedback.

Can I have the model number of the network switch here?

-Since all three XE75 are connected to the same switch, is Deco in Access Point mode?

Can you consistently reproduce this issue?

 

Later, I'd like to follow up on your case via email. Please check whether you have received my email.

Wait for your reply and best regards.

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Re:Sky Q Mini slow channel change with Deco's active-Solution
2025-02-08 02:06:01 - last edited Thursday

  @aldomontoya 

Hi, Thank you very much for the feedback.

Can I have the model number of the network switch here?

-Since all three XE75 are connected to the same switch, is Deco in Access Point mode?

Can you consistently reproduce this issue?

 

Later, I'd like to follow up on your case via email. Please check whether you have received my email.

Wait for your reply and best regards.

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Re:Sky Q Mini slow channel change with Deco's active
3 weeks ago

  @David-TP hi, and sorry for slow response.

 

Switch is a Netgear GS208 gigabit switch. I have tried multiple switches and even just the BT Home Hub with Decos, same problem happens so I exclude the switch from the problem.

 

Yes Deco is in Access point mode.

 

Yes, issue is consistent. If I remove the decos from the system it works perfectly.

 

Yes i got your email so that method for contact works fine!

 

Thanks,

Alan

 

 

 

 

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Re:Sky Q Mini slow channel change with Deco's active
3 weeks ago

  @aldomontoya 

Hi, Thanks for the update.

The case has been forwarded to the senior engineer for further assistance.

Please check the email later for more suggestions.

Best regards.

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