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Sky Q ethernet link to Deco dropping every few days

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Sky Q ethernet link to Deco dropping every few days

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Sky Q ethernet link to Deco dropping every few days
Sky Q ethernet link to Deco dropping every few days
2025-03-05 18:54:52
Tags: #Sky Q
Model: Deco BE65  
Hardware Version: V2
Firmware Version: 1.1.6

Hi,  

 

I recently bought TP-Link Deco BE65 BE9300 and it works great except with my Sky Q box. I have an ethernet heardwire connection directly from sky q box to deco unit so it should be totally stable but the sky q box keeps losing internet connection every few days. I've gone into the developer section of sky q and disabled wifi completely. Any ideas on a fix otherwise i'll need to return it. Firmware all up to date on deco unit and sky q

 

Ian

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#1
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4 Reply
Re:Sky Q ethernet link to Deco dropping every few days
2025-03-06 01:33:33

  @IanoT 

Hi, welcome to the community.

How many Sky Q boxes do you have?

-Is the Sky Q box connected to the main Deco BE65 or one of the satellite BE65s?

 

Have you tried to replace the Ethernet cables between the Sky Q box and Deco BE65?

Please also connect the Q box to another Ethernet port on the BE65 to see whether it makes any difference.

 

I'll also follow up on your case via email to ask the engineer for more suggestions. Please check whether you can receive my email later.

Best regards.

 

▶Check What's Currently Going on With Deco ▶Deco X50_V1_1.8.0 Significantly Expanded the Client Connection Details and Added Channel Selection ▶Deco X50/X55_V1.3_1.3.1 Introduced Channel Selection, WiFi Access Control and WireGuard VPN ▶Deco BE65/BE65 Pro 1.2.0 Enhanced Mesh Network Stability and System Security ▶Deco BE75 1.1.0 Added WireGuard VPN, Manual Channel Selection and More Try to leave a Message if urgent help is required.
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#2
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Re:Sky Q ethernet link to Deco dropping every few days
2025-03-06 21:44:57

  @David-TP hi, I have a sky q box and then a mini in another room. Sky q box is hard wired into the main deco unit not a satellite. Cable is fine as it worked with other units without issue unit the change to Deco. 

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#3
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Re:Sky Q ethernet link to Deco dropping every few days
2025-03-07 02:46:56

  @IanoT 

Hi, Thanks for the update.

The case has already been forwarded to the senior engineers for further assistance. Please check the email for more suggestions later.

Best regards.

 

▶Check What's Currently Going on With Deco ▶Deco X50_V1_1.8.0 Significantly Expanded the Client Connection Details and Added Channel Selection ▶Deco X50/X55_V1.3_1.3.1 Introduced Channel Selection, WiFi Access Control and WireGuard VPN ▶Deco BE65/BE65 Pro 1.2.0 Enhanced Mesh Network Stability and System Security ▶Deco BE75 1.1.0 Added WireGuard VPN, Manual Channel Selection and More Try to leave a Message if urgent help is required.
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#4
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Re:Sky Q ethernet link to Deco dropping every few days
2025-03-07 13:34:35

  @IanoT Thanks, it happened again today. It always seems to happen ovenight when not in use. Worked fine before i went to bed and then this morning the connection was lost. 

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#5
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