Deco BE25, Loosing Connection with MAC BOOK PRO

Deco BE25, Loosing Connection with MAC BOOK PRO

Deco BE25, Loosing Connection with MAC BOOK PRO
Deco BE25, Loosing Connection with MAC BOOK PRO
3 weeks ago - last edited 22 hours ago
Model: Deco BE25  
Hardware Version:
Firmware Version: 1.0.11 Build 20240919 Rel. 13097

Hi!


I purchased the new DECO BE25 and installed it last week. It has been working very well with my 2016 Dell PC, Samsung TV, Sonos system and more, but it does not work with my 2017 MacBook Pro (2.3 GHz Dual-Core Intel Core i5).

I have also started suspecting that I might have issues with my Apple iPhone 15. But I´m not sure yet. 
When I test my 2016 Dell PC I get over 200 Mbit/s throughout the house, but my MacBook keeps losing connection all the time.

I read that disabling SIP ALG could help, but it didn’t work for me. I haven’t tried setting up a guest network yet.

I have both 2.4 GHz and 5 GHz networks enabled on the Deco App, since the Sonos system runs on 2.4 GHz.

 

Any suggestions?

 

Kind regards Isaac

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Re:Deco BE25, Loosing Connection with MAC BOOK PRO -Solution
3 weeks ago - last edited 22 hours ago

  @Isaac_Sweden 

Hi, It is suggested to test the Guest network first.

At the same time, I'll follow up on your case via email and ask the engineer for further assistance.

Please check whether you can receive my email later.

 

Update:

It is also recommended to install the 1.0.17 firmware here to see whether it helped:

Deco BE25_V1_1.0.17 Ready for Test!

Best regards,

 

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Re:Deco BE25, Loosing Connection with MAC BOOK PRO -Solution
3 weeks ago - last edited 22 hours ago

  @Isaac_Sweden 

Hi, It is suggested to test the Guest network first.

At the same time, I'll follow up on your case via email and ask the engineer for further assistance.

Please check whether you can receive my email later.

 

Update:

It is also recommended to install the 1.0.17 firmware here to see whether it helped:

Deco BE25_V1_1.0.17 Ready for Test!

Best regards,

 

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