Internet Connectivity Issue

Internet Connectivity Issue

Internet Connectivity Issue
Internet Connectivity Issue
Monday - last edited 5 hours ago
Model: M7350  
Hardware Version: V5
Firmware Version: 1.0.10 Build 181220 Rel. 1066n

Hello,

 

I have a weird problem where I can connect to internet via the M7350 with my iPhone iOS 18 but can't connect with my android tablet and Windows 11 PC. I've factory reset the tablet to ensure all setting are cleared but the issue persists. 

 

I do however use a new provider Vodaphone to provide internet to the M7350. 

 

If all 3 devices wouldn't work then I could narrow down the issue but since the iPhone works I've got no idea what to do. 

 

Factory reset has been done on the M7350 with mobile and roaming data enabled.

 

Any help would be appreciated.

 

Niko

 

 

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#1
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1 Accepted Solution
Re:Internet Connectivity Issue-Solution
7 hours ago - last edited 5 hours ago

  @Marvin_S thanks for the reply. I had to create a new profile and change the authentication type to PAP as it was CHAP. Seems to be connected now :-)

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#3
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2 Reply
Re:Internet Connectivity Issue
Monday

  @Niko_au 

 

Hi, welcome to our community.

The problem is your android tablet and Windows 11 PC can connect to M7350 but get no internet access, right?

If you put the sim card in your phone, can your android tablet and Windows 11 PC connect to the hotspot of your phone?

You may change DNS and check other settings following the guide.

Thank you and best regards.

 

 

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#2
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Re:Internet Connectivity Issue-Solution
7 hours ago - last edited 5 hours ago

  @Marvin_S thanks for the reply. I had to create a new profile and change the authentication type to PAP as it was CHAP. Seems to be connected now :-)

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  1  
#3
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