Unable to Pair Any Matter Devices After Reinstalling Deco App

Unable to Pair Any Matter Devices After Reinstalling Deco App

Unable to Pair Any Matter Devices After Reinstalling Deco App
Unable to Pair Any Matter Devices After Reinstalling Deco App
Yesterday
Model: Deco X50-5G  
Hardware Version: V1
Firmware Version: 1.3.1 Build 20250918 Rel. 49303
Deco app Error with device about to be added

 

 

Previously, I was able to pair some Matter devices to the Deco app (smart plugs) including TP-Link Kasa powerstrip KP303. Recently, I saw an announcement of new WiFi heat map feature rolling out to beta users (https://community.tp-link.com/en/home/forum/topic/854924) so naturally I signed up via iOS' Testflight and install it. To no surprise, I don't see such feature appearing in Deco Lab section of the app, so deleted the Deco Beta app reinstalled the stable-release app from the App Store.

 

However, none of my previously paired Matter devices nor the TP-Link Kasa devices showed up in the Deco app. I've tried pairing them all one by one, it keeps throwing random errors and at one point, it even knows that it was added before but nothing shows up in the app. I tried resetting the Matter devices itself completely and re-pairing with Deco, nothing worked. The devices can be paired just fine with other Matter controllers like Apple HomeKit, Google Home and Alexa. But none of it pairs with Deco app anymore.

 

And when I thought it can be paired, it always errors out when assigning a location to that device. No matter which selection I made, the device was never added. I've checked each devices in Matter section of the iOS Settings app, it says its connected to TP-Link but nothing shows up on Deco app.
 

Regards, Nazir
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#1
2 Reply
Re:Unable to Pair Any Matter Devices After Reinstalling Deco App
7 hours ago

  @ahmdnazrafq 

Hi,
Please try rebooting the main Deco and satellite Deco nodes, rebooting your phone, and then check whether the Matter devices and the KP303 appear in the Deco app.

 

Take the KP303 as an example. Please factory reset it, then refer to the instructions below to add it to the Deco app.
How to configure the TP-Link Smart Bulbs/Plugs/Switches on the Deco App

If you can't set it up successfully, what error message appears in the Deco app? How does the LED status on the KP303 change during the configuration process?
If you have set it up successfully, but it does not appear in the Deco app, please refer to the instructions below to send us the app log for analysis. After that, please attach your reference number (e.g., email TKIDXXX) to the thread, or let us know if you have already sent the log.
How to collect the system log of the Deco app

Best Regards

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#2
Re:Unable to Pair Any Matter Devices After Reinstalling Deco App
6 minutes ago
Hi, I followed your steps, uploaded the logs via the Support Center but I can't find the email or reference number for me to attach it here since the damn router went down (red light) out of the blue after I submitted the report. I can give you my email if it helps, there's no way for me to trace that reference number again
Regards, Nazir
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#3

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