@maximusthewifi Based on my personal experience of using Deco M5 and M9 in my house, I would not recommend you to buy Deco M5. Nothing wrong with that Deco model, and I have one in my household, but...

@StevePMP Yes, you've bought the wrong item for what you expected. What you may need is WiFi range extender. I have link for you, with helpful article from PC Mag, that discusses this topic:...

@Marvin101 I found with my M5, its WiFi speeds improved when I separated 5GHz from 2.4GHz. Tested with my smartphone before and after, saw substantial difference. If you haven't done that, this is...

@Ian_Perkins Why don't you start setting Deco M5 with Virgin Hub router as it were before Decos? It is OK to do that. Undo changes you've made in Hub settings, verify that your home network is...

@RoomTiger If you decided to return your Decos to the seller, remove them first from Deco mesh, in Deco app. As a courtesy to whoever else will end with your "slightly used, excellent condition" Deco...

@Michael_Enn It is not possible, yet, to tell Satellite Deco which Deco to connect to. It will prefer Main Deco as long as WiFi signal strength between them is adequate. This issue is discussed...