@Kevin_Z Thank you so much, will wait for the follow up. Hopefully it can be fixed

@Kevin_Z The ping spikes affect all devices, desktop, laptops, phones no matter how they're connected. Yes, this issue never happened before the latest firmware update. If I remember correctly, my...

@Kevin_Z I'm from Indonesia, my ISP is FirstMedia. The modem is Cisco DPC3008. When ping spikes happen, the LED all stay green. But when a disconnect happens, it turns orange. I need to mention that...

I bought this router on Feb and it has been working fine. The problem started after I decided to update the firmware sometime last week (didn't remember the exact date). This update was done using...