I am already using app release 2.11.3. I can therefore tell you that this is not producing the Reports I am being told are available. Forgive my caution but I do not know who I am dealing with and...

Thank you for your reply. The pictures you have sent are exactly what I can see in the Deco app. I go to Homeshield and scroll to bottom to where it says Reports. I tap on this and the next screen...

I am going nuts trying to get a sensible answer to this problem let alone a solution. Technical Support has sent me images of what the Deco app screen should look like but mine does not and I have...

@TP-Link Hello, Thanks for your reply. I need to understand better what is happening here please. I followed the path to the screen headed Suggestions. Did you mean enable "Add System Logs...

Hello, I have only recently set up a Deco mesh sytem and have so far received a couple of messages that either weekly or monthly reports are available. I have Reports enabled in the Deco app but I...

All sorted now thanks