@Michaelta Hi, welcome to our community. Yes, the problem seem strange. You may follow this guide to disable power saving mode for a try. Also, please try different wall power sockets in same or...

@RobertoT Hi, thanks for posting question here. It is suggested to follow Case1 in the guide to troubleshoot: What can I do if I can't have Internet connection after connected to powerline adapter？

@GbitEnthusiast Hi, thanks for posting question here. We have created a ticket to take further confirmation for you. Please check the email box and respond. Thank you.

@CDNZ Hi, welcome to our community. The guide is for your reference.

@a1rahul Hi, thanks for posting question here. As XC220-G3v is a customized model by some some ISPs ony, it is a pity that we can know much less than common DSL modem routers. Here is a guide about...

@Lapijn Hi, welcome to our community. First, please update Deco app to latest from Google Play or Apple Store. Please power on your two satellite Decos near main Deco in the same room. If both...