@Fawzy46 Hi, welcome to our community. The configuration parameters are provided by ISP, so we can not get it. You may log into the web UI of TD-W9960 and check it under Advanced>>Network>>...

@jtorrealba Hi, welcome to our community. XC220-G3v is a customized model by some ISPs only, that may be the reason why you failed to see firmware update option. It is a pity that we can know about...

@_alexms Hi, thanks for posting question here. Amazon says its compatible devices do not include routers. So it is suggested to confirm with Seagate support at the same time.

@Oldchunky Hi, welcome to our community. My understanding is that VR2100 have a single network and your BT Whole home 3 disc set up a mesh network. If the main BTW disc node can get stable connection...

@Adli-Egypt Hi, welcome to our community. It is suggested to follow this guide to troubleshoot: How to use Parental Controls to limit internet access on TD-W9960

@boborose28 Hi, thanks for posting question here. It means the password you created does not meet up to the requirements of hexadecimal characters. It is suggested to change another one. BTW, your...