@Mick_1234 Hi, it is a pity to hear that. If the ISP assigned a dynamic IP address, it is suggested to follow this guide to set up DDNS. But DDNS does not work if the ISP assigns a private WAN IP...

@ARGamingPK1 Hi, thanks for your update. We have not received your app log. And do which your client devices have this problem?

@Bp123 Hi, welcome to our community. According to your description, it is suggested to follow Case1 in the guide below to troubleshoot and share us detailed results~ What should I do if the TP-Link...

@Nick105 Hi,thanks for posting question here. Please make sure you are using latest Deco app from Google Play or Apple Store. May I confirm model and OS of your phone and your family's phones? It is...

@Zorono Hi, welcome to our community. According to our official website, UB500 does not support to work with Ubuntu system.

@Fantop Hi, welcome to our community. As I know, Deco app is the only app to configure and manage Deco products. It is a pity that we can not guarantee the compatibility between Deco with other apps.