@Alexandre. Hi Alexander, thank you for all your help. I checked the settings and it was dynamic. In the end I bit the bullet and restore the Virgin router to factory settings, connected the first...

@Alexandre. Just tried and still came up with a red light and no internet access

@Alexandre. Thankyou. Sorry, didn't see the email until just now. I did turn off the deco, but think it was after I'd connected the cable rather than before so will try again and let you know. Cheers...

I installed a Deco X60 AX3000 mesh network back in April 2021 and connected it to a Virgin Media hub in modem mode and have had no issues until recently when my partner's employer installed a...