@Solla-topee Thanks for the reply. I have found the problem, it was because my internet speed cannot support 2k resolution, and after I set it down to 1080p, the cloud recording is playable again.

Hi, I have a problem viewing my Tapo cloud recording. I have been unable to play the video, and it always tells me to refresh the screen. Last night, it was playable for an hour before it became...