@Woody71 a picture of the camera and base would help give you an idea of your situation.

@Gooberx factory reset camera will unbind the camera to your account

@SirKamera666 if you have unsubscribed to your Tapo Care service, you can refer to the instructions(https://www.tp-link.com/en/support/faq/2629/) to delete your tp-link account to delete all your...

@llynnwhyy maybe you can try the above steps provided by @Solla-topee

@Nina333 hi, you may try to log out from the Tapo app, clean caches on your phone, then log in to the Tapo app and check if it works.

@AlBaVoz Not sure why you need this information... Usually, I access my camera via the Tapo app from the same phone.