@Alexandre. Oh my! For some reason they were both blocked!!! I have no idea how that happened. Thank you SO much!! I appreciate you taking the time to reply!

@David-TP Thank you for taking the time to reply. The printer prints out a response about the problem. One is to make sure the password is entered correctly; I know that is not the issue (even if I...

@ImtiazAli I am not sure where I got that number from! You rightly recognized that it was wrong. When I look on the app right now it says: Firmware Version 1.2.4 Build 20231202 Rel. 32618 Thank you...

Good afternoon, We are having problems with our network. On the app, the message is "everything looks good." The devices that are on the network are working with no issues. The problem we are having...