@jp-user We would like to escalate your case to the support engineers, and they will follow up on it. If you are willing to conduct further analysis, please check your inbox and respond.

Hello @SethStrauss , Thanks for contacting our community. When the internet drops, what is the LED status? If the router lost WAN connection, please try the suggestions below: 1) Connect a PC...

Hi @StFual , Thanks for your update. I noticed you're already following up with engineer via email. Please continue to communicate with the engineer promptly. If you find a solution, please feel free...

Hello@wo2505 , Thanks for getting back to me. When the RE6000XD is in repeater mode, have you configured it and the main router as an EasyMesh network? Please note that you can also create an...

Hello@SaurabhS , Is the port forwarding setting working correctly after you disable the UPnP? If so, there may be an overlap between UPnP dynamic port mapping and manual port forwarding rules. We...

Hi@PhilippeR , Thanks for sharing. I am glad to hear that your issue has been resolved. Please feel free to contact us if you have further questions.