@BobRathbone , Thanks for sharing the detailed steps. I believe that it will help other users who encounter the same situation.

Hello @ClementA , Welcome to our community. Please try a hard reset on both units, keep the power on, then: For TL-PA4010 (the models which start with TL-PAxxxx), press and hold the Pair button for...

Hello @Robiko , Welcome to our community. Are all devices successfully added now? If the powerline can't add any more devices after adding 12, it means that the powerline unit can currently only...

Hello @Alexhynes , Welcome to our community. Will the App display that the iPhone's upload and download speeds are 0 when it's connected to the RE505X, even though the network is still working?...

Hello @krfan , Welcome to our community. In AP mode, the router's default IP address may change. Try to find the current IP address assigned to your router by checking the DHCP client list on your...

Hello @andrej_99 , Welcome to our community! The community team generally doesn't have advanced access to sales information for each region. It is recommended that you check your local TP-Link...