Hi @liciyam823 Thanks for posting here. What do you mean by "expansion modules"? Are you referring to WiFi repeaters, or perhaps wireless network adapters installed on computers? Do you have some...

Hi @455sds Thanks for the reply. Now that the issue disappeared under standalone mode, please check the features on the controller and turn them off to see if it helps. Settings > Site Settings >...

Hi @kasa_user We have continuous cloud monitoring mechanisms in place, and at the time, there were no abnormal alerts. The cause of this issue could be due to various factors, including local network...

Hi @Imransyf11 I see this device EAP650 is in connected status, >>>This indicates the EAP is working corectly. but devices are not connecting to this EAP. >>>How did you find this? Since the EAP...

Hi @Ljayclickerz The speed drop to 5 Mbps appears to be caused by a misconfiguration. Please provide the following info: 1. The page of created WLAN, please include the info I circled; 2. The page of...

Hi @GreggDB Sorry for the unpleasant experience. When working as repeater mode, the EAP's band and channel will be same as the main router's. So to link them via 5GHz band and certain channels, you...