@JmcG Since this is a specific device (your laptop) having trouble connecting to the Deco network, please try these troubleshooting steps: 1. Check Access Control: Go to the Deco app > MORE > Access...

@Kevin_Kelson58 Since you're able to access other content but specifically having issues with BBC apps on the Deco network, please try these steps: 1. Identify ISP issue: For phone applications,...

@WelshPaul I'm going to have you submit your logs so they can look into this for you. Please submit your logs using the instructions below. How to submit Deco APP log Once they have been submitted...

@Jackied3 While you wait for @solla-topee see if any of the following help This solid red light during setup indicates that the Deco is having trouble connecting to the internet. Before Setup: •...

@Andradebr When you sent the logs you "should" have received an email with a TKID number. Can you please provide this number it will help @Solla-topee find your logs Thanks.

@_dartiss The problem is it may or may not be the power adapter it's just on the list of suggestions to try but it has fixed issues for people in the past. I recommend reaching out to TP-Link support...