@David-TP If we collect the logs now will the still show anything from when they were running firmware version 1.9? Or would they have to reinstall 1.9, then submit the logs, and revert again?...

@Jacuzzi If you haven't already done so could you please refer to this link to submit the Deco APP log. How to submit Deco APP log Thank you @David-TP

@NZGASMAN You will need to run your decos in access point mode then see the link below https://www.tp-link.com/us/support/faq/1842/

@Ed76 You can reset all of your decos by pressing the button on the bottom of each deco you own for 2 seconds but you will have to then readd them all using the deco app. You will also have to...

@naderm If you haven't already done so could you please refer to this link to submit the Deco APP log. How to submit Deco APP log Thank you @David-TP

@PaulWh If you haven't already done so could you please refer to this link to submit the Deco APP log. How to submit Deco APP log Thank you