@David-TP Hi David, I have submitted a fresh system log. I have noticed that if I 'bypass' the parental controls and go into the network map of connected devices I can block/unblock devices from...

@RIZZNY Thank you for your input, I have done a full factory reset and rebuild of the network but it is still not working. You say you 'needed to start from scratch', did you ever get the TP-Link...

@David-TP Hi David, I have now performed a full factory reset of my network. I have uninstalled and reinstalled the app at the same time and rebuilt the network. I have removed the X10 I have on the...

@David-TP Hi David-TP, Thank you for the log ID's, I still have not recieved any emails about the submissions. 'By the way, do you know which device is "Bee-s-A53"? A Samsung A53 mobile phone?' You...

No ticket or email here. I have re-submitted another log, I will check for the email in the morning.

@HelpFixDecoApp Thank you for your help on this. I have not received the email, I shall keep an eye on my inbox.