Thank you for your help, I really appreciate it. I'll wait for support to contact me. @Solla-topee

@HelpFixDecoAppHelpFixDecoApp Got it! I got a bit confused there at the beginning, haha. Thanks a lot for helping me solve this. The client is really upset about the whole situation.

Following @David-TP's suggestion, I connected the VIGI NVR directly to the Deco main unit. Even so, the same error occurred.

Olá, Essa é a topologia de de a rede atual que que estoou usando não no momentoo.O. Por favor, note que as conexões de porta exatas podem não ser precisões‚, pois é não me lembro da da sequência...

@AjudaFixDecoApp Hello David, Thank you for your suggestion. I performed the test as recommended. I disconnected the Ethernet cable that was connected to the VIGI NVR from the TL-SG108PE switch and...

Good afternoon, TP-Link support team, I am experiencing an issue with a client whose entire network infrastructure was built using TP-Link equipment, aiming for maximum compatibility and performance...