@Joseph-TP it's the UB500 Plus and i was using the Sony WF C700N and the WH-CH720N and on which router and how do i disable the 2.4ghz connection? and i can't change hands free on my device itself i...

other devices such as dual sense controllers work completely fine but bt audio devices don't. I can pair them with my pc but when i try to connect it says "couldn't connect" i've tried...