@andyb68 No Laptop , just a line box tester means he wasn't a BT Broadband Engineer , unfortunately its rare to get them even though most issues are broadband related nowadays , but its cheaper to...

Did he connect his box to your line and test for errors , unfortunately most engineers are line engineers and NOT broadband engineers , and YES there is a big difference . The broadband engineers can...

Line errors. What is a normal PING for you ?

I have edited my last post to add info. Get an OOKLA test done and see what the difference is especially PING . Actual rate HAS to be less than Max rate so something is reading wrong.

Actual Rate [Kbps] 64448 17736 ?? Maximum Rate [Kbps] 62923 17736 So your ISP router is showing an Actual rate higher than Maximum rate or was that a typo ? Its easy to see why the ISP router gives a...

@andyb68 Strange , I am on TT fibre and have used both V1 ( 1 yr ) and now a V2 version ( 2/3 yrs ) of VR900 , both are far better than std ISP router on VDSL and the file transfer via WiFi or LAN...