@lpeter Hello, sorry to hear that this modem router gives you troubles. Please help us get the following information for further assistance: 1. When the internet dropped on the VR600, are the...

@Frel Hi, is your ISP Sky broadband? May I know what is the bandwidth provided by him? The 3.2Mbps download and 1.4Mbps upload are for the wireless speed or wired speed? If it is wireless speed, is...

@Wi-Fried Hello, as per the network layout you attached, there are another BT Hub 5 and BT Hub 4 connected to the network, can you please confirm is the Archer D20 working as a pure bridge modem or...

@AKO52 Can you confirm the hardware version of the new W9970 modem, is it V1? You may check if there is any newer firmware for it: https://www.tp-link.com/support/download/td-w9970/v1/#Firmware Just...

@Lallkopf Hi, try to refer to the below instructions to configure the VR2600v into an Access Point, then confirm if the VOIP works: https://www.tp-link.com/support/faq/2655/

@spock99 "fix wireless NBN" is some kind of wireless connection or hotspot? Or it is actually a wired connection? Do you have internet access if you plug a computer directly into that NBN box? If...