@Inge_Jones What is the model number of the smart plug and the appliance plugged into it? The red LED means that the network connection has disconnected. You can verify the signal strength this plug...

@HTaskonak Hello, please connect this NC250 to the main router by ethernet cable first. Then you can use the tpCamera app or web UI to set it up. Instructions as below:...

@Tyroul Could you please show us a screenshot on the kasa app where you get stuck? What is the APP version? And what is the model number of your smart phone and its OS version? Try to change another...

@Schytheron Thanks for your reply, glad to hear that it works well. If need more help in the future, do not hesitate to contact us. Good day.

@meem40 What is the model number of your device？Please provide more information so that we can give you a specific answer. Good day.

@Paul2019 What is the OS version of the Mac? Try to move them closer to each other and ensure that the led status on HA100 is white. Besides, you can reboot the HA100 and your computer to give it a...