Hi, What is the model number of your device? Usually we can hold the reset button or hole for 10s to hard reset the device with it powered on. And the default wifi password is printed on the bottom...

Hi, Thanks for your feedback, glad to hear that it has been working for about 5 days without any problem. You can take more time to test the performance and stability. Any updates, please let us...

Hi, Once you logged into the web interface, go to DHCP-DHCP settings to change the DNS server. Meanwhile, the current firmware is not the latest one, you can update it as well. Per I said before, you...

Hi, Our engineer will email you later, if you are willing to do further analysis, please check your inbox. Please wait a while until they reach out to you. Thanks for your understanding and...

Hi, Thanks for your reply. Is it possible for you to adjust the channel width of 2.4GHz manually to 40Mhz？ After that, please test the wireless negotiation speed and the actual speed. Meanwhile, you...

Hi, Thanks for your valued reply, glad to hear that it was resolved. If need more help in the future, do not hesitate to contact us. Have a nice day.