Hi JC, Please refer to the instruction below to get more information about the antivirus feature. https://www.tp-link.com/support/faq/1476/ May it help and have a nice day.

Hi, To locate the issue and fix it, please provide the information below to do further analysis. 1. the current network topology. 2. How often it drops connection? What is the light status at that...

Hi, Thanks for your feedback, I found that our agent has replied to you. You can check your inbox and install the firmware to give it a shot. May it help and have a nice day. Long515 wrote Same issue...

Hi, You can add M9 into the M5 networks, vice versa. You can refer to the instruction below: https://www.tp-link.com/support/faq/2248/ May it help and have a nice day.

Hi, What do you mean by switching off the ISP connection? Do you want to disable/shut down the internet connection for a time period? Please provide more information. Thanks in advance, and have a...

Hi, After you swap the main router as the instructions, the Deco M9 plus will retain the settings you have in the M5 automatically. May it help and have a nice day.