Hi, Thanks for your reply. May I know the model number of the main router? Have you ever tried to change some wireless settings of the main router? Like the wireless channel. When did you buy the 5...

Hi, Sorry for the inconvenience caused here, would you please tell us what is the current problem? And then we can do further analysis and try to fix it. Good day.

Hi, Please open tpCamera app, and then go to memory page, and then you can choose the event to download it. May it help. Good day.

Hi, Have you ever tried to change another web browser or device to login? If still the same, I'm afraid that you need hard reset the router by holding the reset button for 10s and then reconfigure...

Hi, What do you mean that it gets soft reset from time to time? Could you please shot a short video of this issue and send it to us. Meanwhile, you can hard reset the smart bulb and reconfigure it to...

Hi, You can refer to the user guide or datasheet to get more information. For the camers, if it lost connection, it will show up camera offline on the app. So there is an alert. Good day.