Hi, What is the led status of the Deco M5? Can you get internet from the Deco units at that time? Try to reboot/power cycle them and close the app and re-open it, after that, please test whether you...

Wow, it is soooooo cute ^_^ Thanks for your valued reply, it is glad to hear that you solved it finally. Congrats! If need any further help in the future, do not hesitate to contact us. Have a nice...

Sure, just take your time to test it. Any updates, just let us know. Good day.

Hi, Sorry for that, while I did read your post. Considering the signal strength is affected a lot by the actual network environment, cause it is a remote area, you can adjust the location of the...

Hi, You can try to change a different wifi name of the extender and give it a go. If still the same, I'm afraid that there is not much we can do. Considering all the devices work properly except the...

Hi, It is suggested to connect the extender to a regular wifi router. Cause the hotspot mechanism varies with different brand/manufacturers, so there may have some limits which will affect the...