Hi, Thanks for your reply. Can you see the 2.4GHz network name on your device at that time? If you can see it but unable to connect to it, is there any error message? What is the current firmware? Is...

Hi, Thanks for your explanation. The ISP cannot be fixed, while you can create a profile manually to satisfy your needs. Once you logged into the web UI of MR400, go to advanced-network-internet,...

Hi, Thanks for your reply, I emailed you the instruction to update the firmware; please notice your inbox. After that, please check whether it works. Any updates, just let me know. Good day.

Hi, Could you please show us some details so that we can give you a specific answer: 1. The light status of the VR900v when the connection drops out. 2. At that time, please login to the web...

Hi, Have you tried to change another web browser or another device? Does the error message pop up when you go to somewhere else, like Time settings? Besides, you can hard reset the router by holding...

Hi, Sorry to respond late. It is not recommended to update the firmware back to V2 cause the router may be faulty and stops working completely. Meanwhile, for your information, according to the...