Hello, with your device connectd to the modem directly, can you access Netflix? Besides, with your device connected to the Deco, please do the tests as below: 1. Please nslookup netflix.com and show...

Hello Rido, What is the current network topology? HOw do you connect them together? With wired connection stopped working, what is the light status of the C1200? What is the IP address and default...

Hello, Did you try to hard reset it by holding the reset button/hole for 10s? What about other devices which is AC compatible? Can they join the 5GHz in AC mode? And is there any error message if...

Hello, When you logged into web UI of C5, go to USB sharing page, you can click edit on the folder you can access, and then enable write access. After that, please hit save and check whether it...

Hello, Sorry to tell you that we can switch the account on Kasa app manually yet. While we do believe that it is a good idea and we will feed back to our R&D department so that the engineers can work...

Hello, For your information, the TL-WN851ND does not support windows 10. as you can see, there is no official driver for windows 10 either. https://www.tp-link.com/en/download/TL-WN851ND.html#Driver...