For the Range Extender product, you can give it a different network name, but not the password, the password must be the same as the router.

If the extender not broadcasting the 5G wifi, we suggest you move it close to the router, it it still the same, factory reset(by press the reset button for 8 seconds) it, and reinstall it agian, then...

Please try to factory reset the extender by press the reset button on the back for 8-10 seconds agian, you will see the screens changes when you do that. After reset, please connect to the extender's...

Before you set up the extender, please make sure there is no special settings such as MAC filtering and access control on your router, they may block the extender. Then please confirm your router's...

It not recommended to use the second extender to extend the first extender's( in range extender mode) wifi signal, it may cause the internet speed issue and network dropping issue. It is recommended...

Do you remember the old firmware version of your extender? Did you press the reset button on the extender for 8-10 seconds? Can you see any light change when you do that? Please try to connect to the...