@ItsMeVan If that is the case, we would like to follow up on your case via email. Please check your inbox and provide the information that we need.

@HarishRN I got you. We will soon check and update publishing the firmware on the local website.

@ItsMeVan Thank you. On what devices you are experiencing ping spikes? Are they connecting to the 2.4G or 5G or LAN? What are they? The ping spikes issue doesn't exist before the firmware update,...

@glenco22 Can you have more details about the dropping issue? Who is your ISP? Ensure you have a stable connection by connecting the PC directly to the ISP modem. How about the LED status when the...

@everclear Hello, as we can confirm that the "Teardown and Release" issue should have been addressed already, and it is suggested to upgrade your router firmware to the latest official version, then...

@olee Hi, XZ000-G3 is a customized version for the local ISP market, and the tech support was also provided by the ISP, so it is suggested to contact your ISP for assistance, thank you.