@olee Can I have the screenshot? BTW, who is your ISP?

@HarishRN Agree with terziyski that you can try to hard reset the router one more time, or you can check if you can make it alive again by following the below stories:...

@obiwan_kenobi If that is the case, I think this fix was not included in the recent new official firmware, you can install the beta firmware again on the router, and wait for the next official.

@Sumty_AX73 Try to disable the Secure Sharing to check again if you can access the HDD. Meanwhile, please try to make the drive or folder name as simple as possible, just words without special symbol.

@ItsMeVan May we confirm who is your ISP, and what's the model of the modem? How about the LED status on the AX10 when the ping spikes and internet disconnects, will it become red? Please share the...

@Archdv @MannyMoeFL Thank you both for the follow-up. The support engineers will contact you via email soon, please check and respond.