@StarryNight this sounds like what happened to me. I had to work with tp-link tech support rebooting, unplugging, and retrying every type of scenario. It took a few weeks but TP-link finally agreed...

@Kevin_Z do all wireless devices have failed to detect the TP-Link wifi? Yes, none of my WiFi devices can connect. I purchased this AX6000 December 2019.

I am having a problem with my AX6000. I took another hour and walked through the suggested steps by tech support and my router still is not working. I don't even have the 1/6/11 option for the 2.4GHz...

@Kevin_Z I am having a problem with my AX6000. WiFi for the router has disappeared. I cannot connect to anything via WIFI but when I connect the router directly to my desktop the WIFI works fine....