Should I be able to remotely access the Deco M9 app while in router mode? I am unable to do so. Says there is a problem with the Cloud service. Works fine when I'm on the same wifi though. Is this due

Can't remotely connect to Deco app with my iPhone. Everything works fine while on wifi. Tried unchecking automatic DNS in IPv4 setting without success. Phone and app are up-to-date. Anyone had the sam