Tapo Care is down, says no recordings. Several hours now. What's going on??

This camera is a constant headache!!!! It NEVER records the request length of time for events. Settings are: TAPO CARE premium Storage and Recording -> clip settings-> Retrigger time: 2 sec Record buf

Our company purchased 7 TAPO cameras and the full Care subscription. We run a dog hotel, and it is imperative to be able to review EASILY what has changed on past videos. There are literally hundreds