Had no issues setting up multiple light bulbs and power adapters, nor the KC100 camera. All are working perfectly...
However, the KC110 camera is not completing setup on the iOS (Connects to WiFi and then gets stuck in a DNS loop) but does complete setup with an Andriod phone. However, once set, it does not establish a connection with the cloud service (multiple attempts can be seen in the router logs, including TLS handshakes) but the light on the camera continues to flash green and the device does not appear in the device list (It first appears during setup very briefly - then disappears never to be seen again.
A.The model number of the camera and how many cameras do you have in total and the affected camera.
B.The hardware and firmware version of the camera.
Brand new out of the box, can't tell what the version is.
C.The troubleshooting methods you have tried and the results.
Fully opened the firewall(Published camera as unprotected device) - Failed
Set custom DNS (22.214.171.124) - Failed
Reset Camera- Failed
Restarted Phone - Faile
Restarted Router - Failed
Restarted Wifi Router - Failed
Used another phone (iOS & Android) - Failed
Any combination of the above - Failed
D.The model number of the main router.
Fritz Box 7390
DLink Covr 2200
E.The purchase date of the camera.
Today! (Note, The KC100 also purchased today and several LB100s all setup fine, quick and easy. Only this device is causing issues)