HS100 WiFi connection

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HS100 WiFi connection

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8TomTom5

2020-02-04 23:49:46 - last edited 2020-02-05 16:59:39

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Registered: 2020-02-04

HS100 WiFi connection

2020-02-04 23:49:46 - last edited 2020-02-05 16:59:39

I have 3x hs100 smart plugs. One of them in the house and the other two in the outhouse. My phone cannot get a WiFi signal in the outhouse but one of the smart plugs can and the other can't.

The one which can is hardware version 4.1 and firmware 1.0.3

The one which won't connect is hardware version 2.1 and firmware version 1.5.8

I set them both up in the house so they are both setup properly and if I test them in the house again they connect instantly.

I wonder if anyone has any idea why one connects but the other can't?

Many thanks,

Tom

1 Reply

Marcia.Zhang

2020-02-12 11:39:20

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Registered: 2019-12-04

Re:HS100 WiFi connection

2020-02-12 11:39:20

Hello, are they in the same location and same socket when they are outhouse? Please try to unplug the HS100 which won't connect and plug it back to see if it can connect sometimes. You mentioned that phone cannot get a WiFi signal in the outhouse as well, so even though on plug is connected, the signal might be very weak, it's recommended to adjust the location or antenna of your WiFi router to see if the signal could be better. Hope it helps!

HS100 WiFi connection

HS100 WiFi connection

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