KC 200 camera not recording activity

KC 200 camera not recording activity
KC 200 camera not recording activity
2020-02-08 08:19:15
Model: KC200
Hardware Version: V1
Firmware Version: 2.2.32

Hi There,

I have 3 x KC200 cameras installed.

2 are recording activiy and 1 does not.

All 3 cameras have the exact same settings.

It stopped working on the 13th Jan.

I can only view live footage, not dated activity like the other cameras.

An you help would be appreciated.

Thanks

Nathan

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Re:KC 200 camera not recording activity
2020-02-08 15:09:35

@Nate_C 

The Kasa Cam Outdoor’s IP65 rating ensures your device will be protected against rain and dust. The Kasa Cam Outdoor is a full-featured weatherproof security camera that you can access from anywhere. The Kasa Smart app also guides you through each step of the installation follow onmovies for more info.

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Re:KC 200 camera not recording activity
2020-02-13 10:39:45

@Nate_C 

Nate_C wrote

Hi There,

I have 3 x KC200 cameras installed.

2 are recording activiy and 1 does not.

All 3 cameras have the exact same settings.

It stopped working on the 13th Jan.

I can only view live footage, not dated activity like the other cameras.

An you help would be appreciated.

Thanks

Nathan

Do you mean there is no clips on Activity page for the specific camera? If so, please try the following troubleshootings:

1. Make sure the privacy mode is disabled and sensitivity settings is correct

2. Check the activity zone settings ame make sure the movements happened in the area you configured

3. Turn off the Kasa camera, wait for 10 minutes, then turn it back on and check if it works fine.

 

Hope it helps! Have a nice day!

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