Wifi router AX3000 unable to detect internet connection from Singtel optical modem

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Wifi router AX3000 unable to detect internet connection from Singtel optical modem

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Wifi router AX3000 unable to detect internet connection from Singtel optical modem
Wifi router AX3000 unable to detect internet connection from Singtel optical modem
2020-04-02 09:15:12
Model: Archer AX3000  
Hardware Version: V1
Firmware Version: 1.0.6 Build 20200121 rel. 54912(5553)

Bought new router AX3000. Followed setup instructions closely. set up isp profile to singapore-singtel, set up iptv to singapore-singtel. Unable to get internet connection from Singtel optical modem terminal. no internet connection on router, internet light solid orange.

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Re:Wifi router AX3000 unable to detect internet connection from Singtel optical modem
2020-04-03 06:10:58

@Gerald_Goh 

 

Please log into the web UI of the Archer AX3000 and show us a screenshot of the status page.

 

If Archer AX3000 has the valid internet IP address, you can change the DNS server under the advanced-network-DHCP server page to 8.8.8.8/8.8.4.4.

 

Besides, please show us a screenshot of the IPTV settings page if it does not work. 

 

Good day. 

 

 

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