Camera will not work with the App

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Camera will not work with the App

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Camera will not work with the App
Camera will not work with the App
2020-08-18 21:57:35
Model: KC110  
Hardware Version:
Firmware Version:

I had my KC110 operating perfectly for several months, ie correct operation through the smart phone app.

It dropped out, reason unknown.

I have attempted to re connect following the app's instuctions.


I removed and re connected the power supply. The LED illuminates flashing green, ie WiFi connected. The app reads that upon such power disconnect / reconnect the LED should alternate green  / amber. 

I performed a factory reboot by pressng the reset button for fifteen seconds. The LED flashes amber, then alternate green / amber as expected.

I link to the camera with the app. The LED flshes red, then flashes green showing that the camera is connected to the network.

In my router interface I can see the camera is connected with the correct MAC address.

However the app fails to link to the camera.

I have tried the above repeatedly without success.

Any ideas?
Thanks

Chris

Tsamania

Australia

 

 

 

  

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Re:Camera will not work with the App
2020-08-20 02:23:11

@ChrisHolliday 

Good day.

Thank you for your time and patience.

It seems like that the camera has already been set up and failed to connect the cloud server.

There are some suggestions for you:

  1. Turn off the firewall/ access control settings on the main router;
  2. If there is any AP isolation or client isolation, please also turn it off;
  3. Change the primary DNS address of the router to 8.8.8.8.

 By the way, what is the modem number of your main router?

Thank you!

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