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Smart Wi-Fi plug HS100

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Smart Wi-Fi plug HS100

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Smart Wi-Fi plug HS100
Smart Wi-Fi plug HS100
2020-08-22 08:16:05 - last edited 2020-08-26 09:47:28
Model: HS100-KIT  
Hardware Version: V4
Firmware Version: 1.1.1

The plug keep turning on/off without notice

cannot push the power button it will not work I have to unplug and plug again the smart plug to turn on ... 

not sure what to do 

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#1
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1 Accepted Solution
Re:Smart Wi-Fi plug HS100 -Solution
2020-08-26 09:47:20 - last edited 2020-08-26 09:47:28

@Audrey1 

Good day.

Have you set up away mode on the smart plugs?

Since you have a kit, did both of them have the same issue?

How long have you had the plugs and when did the issue start?

Please also try to reset one of the smart plugs by holding the system button for 10s, then set up again to see what would happen;

 

Thank you very much.

Recommended Solution
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#2
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Re:Smart Wi-Fi plug HS100 -Solution
2020-08-26 09:47:20 - last edited 2020-08-26 09:47:28

@Audrey1 

Good day.

Have you set up away mode on the smart plugs?

Since you have a kit, did both of them have the same issue?

How long have you had the plugs and when did the issue start?

Please also try to reset one of the smart plugs by holding the system button for 10s, then set up again to see what would happen;

 

Thank you very much.

Recommended Solution
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0
#2
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