Changing DNS when your DNS is not working

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Changing DNS when your DNS is not working
Changing DNS when your DNS is not working
2020-09-17 19:16:22 - last edited 2020-10-19 07:34:45
Model: Deco M4
Hardware Version: V1
Firmware Version:

So, when your DNS is not working you can't change your DNS to another one (i.e. Google DNS) because ... well ... your not working DNS is not working.

 

If you connect via 4G you can't change anything about the IP configuration.

 

So you can't fix a broken network until it is not broken.   This is by far the most ridiculous design I have seen in my life.

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Re:Changing DNS when your DNS is not working-Solution
2020-10-19 07:34:25 - last edited 2020-10-19 07:34:45

@Pherscho 

 

Hello, sorry for responding late.

 

Do you mean the Deco M4 network may be temporarily down and you are not able to change its DNS settings? If that is the case, you may confirm first if your network line is stable and the issue is caused by the unstable DNS connection, otherwise, changing the DNS settings on the Deco network may not help.

 

Even when the internet is down, you can still access the Deco app to change the basic settings, such as DNS, when your phone is connected to the Deco Wi-Fi.

 

Thanks a lot~

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Re:Changing DNS when your DNS is not working-Solution
2020-10-19 07:34:25 - last edited 2020-10-19 07:34:45

@Pherscho 

 

Hello, sorry for responding late.

 

Do you mean the Deco M4 network may be temporarily down and you are not able to change its DNS settings? If that is the case, you may confirm first if your network line is stable and the issue is caused by the unstable DNS connection, otherwise, changing the DNS settings on the Deco network may not help.

 

Even when the internet is down, you can still access the Deco app to change the basic settings, such as DNS, when your phone is connected to the Deco Wi-Fi.

 

Thanks a lot~

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Re:Changing DNS when your DNS is not working
2020-10-19 08:04:17
This is not really like that and that's not an acceptable solution. When your DNS stops working you can't login into the Deco via Wifi, the only way would be to switch off the Wifi and go via mobile data and this is counterintuitive and inexperienced users will never figure this out. If you have a non working DNS you can't say just wait until it comes back and fix it. It is nonsense. It might never come back and you might want to change it to a different one. It is simply bad design, you accept it or not.
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