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TP-LINK_SmartPlug WiFi network not visible when connecting via Kasa app

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TP-LINK_SmartPlug WiFi network not visible when connecting via Kasa app

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Annie180

2020-10-01 17:11:47

Posts: 2

Helpful: 0

Solutions: 0

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Registered: 2020-10-01

TP-LINK_SmartPlug WiFi network not visible when connecting via Kasa app

2020-10-01 17:11:47

Model: HS100

Hardware Version: V1

Firmware Version:

Hi, I've had this plug for years with no problems. Today I got a new router (WiFi hub FAST 5364-3.TB) & am having trouble adding the device again via Kasa app. I'm using iOS, so the instructions on both website & the Kasa app say I should connect to the TP-LINK_SmartPlug_XXXX WiFi network - this network doesn't come up on my iPhone. Despite lots of trying, and moving the plug nearer the router with my phone directly beside it, I can't connect to the plug anymore.

Are my plug & router no longer compatible?

Thanks in advance

2 Reply

Annie180

LV1

2020-10-01 20:02:10

Posts: 2

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2020-10-01

Re:TP-LINK_SmartPlug WiFi network not visible when connecting via Kasa app

2020-10-01 20:02:10

@DUFFY-PUFFY

hi, it seems to have both available, but my other devices are connected on 5ghz network.

Thanks

MikeP

LV2

2020-10-01 23:15:21

Posts: 284

Helpful: 127

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Registered: 2018-10-05

Re:TP-LINK_SmartPlug WiFi network not visible when connecting via Kasa app

2020-10-01 23:15:21

Finding the smart plug's setup wifi has nothing to do with your new router so it's not a compatibility issue. Sounds more like you may not have reset the plug properly, it may be worth double checking the instructions and trying again. It can take up to a minute or so for it to start broadcasting.

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TP-LINK_SmartPlug WiFi network not visible when connecting via Kasa app

TP-LINK_SmartPlug WiFi network not visible when connecting via Kasa app

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