HS110 Shows up as an HS100 and does not show energy usage

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HS110 Shows up as an HS100 and does not show energy usage

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
HS110 Shows up as an HS100 and does not show energy usage
HS110 Shows up as an HS100 and does not show energy usage
2020-10-27 19:32:54
Model: HS110  
Hardware Version: V1
Firmware Version: 1.5.6

Hello.

Just go my HS110 and installed it at home.

Install works fine and the adapter turns on and off as is should.

But I can´t se energy usage.

When u look at the device in Device Info it says Model HS100.

When i look at the package or the label of the plug it says HS110(EU).

 

Tried reseting the device and reinstalling it with the same problem.

What shall I do?

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Re:HS110 Shows up as an HS100 and does not show energy usage
2020-10-28 00:36:18

@Triton 

Good day,

Thanks a lot for your time and patience.

May I know where are you located and where did you purchase the plug?

Can I have a picture of the box and also a label on the back of the plug, as well as the picture on the APP which showed it was the HS100, instead of HS110?

Really sorry for the inconvenience.

Waiting for your reply.

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