@Jolltax 

Good day,

Are you able to remote control the cameras on the 4g network?

Did the cameras work fine with Alexa before?

Have you tried to unlink the TP-Link Kasa account and link again with Alexa to have a look?

If possible, please also try to change the device name of the cameras and discover again to see if there is any new device?

Thanks a lot.

@Brook 

 

Neither camera has ever worked with Alexa.

 

The app works perfectly, including over 4g and I can watch,  and control both cameras

 

The TP-link skill for Alexa installs OK but as mentioned does not detect the cameras. 

 

I have rebooted all devices,  disabled and re-enabled the skill and uninstalled and reinstalled the apps.

 

Other smart devices wirh different apps are discovered and work OK with Alexa e.g. those that connect through my broadlink hub 

 

I changed the names of both cameras,  it has not made a difference

 

@Jolltax 

Thank you very much for your kind reply.

We would like to follow up your case by email and check with the senior engineers for more advice.

 

Thanks a lot.

Now working OK, not sure why, but no further support required