H100 and BT Home Hub

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H100 and BT Home Hub

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btsucks

2020-11-12 18:22:19

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H100 and BT Home Hub

2020-11-12 18:22:19

H100's worked out of the box with a BT Home Hub 6. BT "upgraded"me with a free Smart Hub 2 and I lost all connectivity with my H100's. I reverted to the Home Hub 6 (at BT's recommendadtion!!) and all but my original H100 are now no longer oeprational. Despite all the usual power cycles, application resets, Hub factory resets I cannot get any of the reamineing H100's to work. Can anyone recommend a fix before I request a refund for what are now white ornaments?

Many thanks

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Brook

2020-11-18 09:48:52

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Re:H100 and BT Home Hub

2020-11-18 09:48:52

@btsucks

Good day,

Sorry for the delay.

May I know the hardware version about the HS100?

When it is said HS100 failed to work with BT smart hub 6, did you mean HS100 failed to connect the Wi-Fi of BT 6, or the plug is connected to BT and you could not use BT hub to control the plug?

If it is the first one, may I know during the configuration, which step you could get through?—can I have a picture of it?

If it is the second, have you updated the firmware to 1.1 on the HS100 recently?

Thank you very much.

H100 and BT Home Hub

H100 and BT Home Hub

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