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H100 and BT Home Hub

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H100 and BT Home Hub

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btsucks

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2020-11-12 18:22:19

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H100 and BT Home Hub

2020-11-12 18:22:19

H100's worked out of the box with a BT Home Hub 6. BT "upgraded"me with a free Smart Hub 2 and I lost all connectivity with my H100's. I reverted to the Home Hub 6 (at BT's recommendadtion!!) and all but my original H100 are now no longer oeprational. Despite all the usual power cycles, application resets, Hub factory resets I cannot get any of the reamineing H100's to work. Can anyone recommend a fix before I request a refund for what are now white ornaments?

Many thanks

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Brook

2020-11-18 09:48:52

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Re:H100 and BT Home Hub

2020-11-18 09:48:52

@btsucks

Good day,

Sorry for the delay.

May I know the hardware version about the HS100?

When it is said HS100 failed to work with BT smart hub 6, did you mean HS100 failed to connect the Wi-Fi of BT 6, or the plug is connected to BT and you could not use BT hub to control the plug?

If it is the first one, may I know during the configuration, which step you could get through?—can I have a picture of it?

If it is the second, have you updated the firmware to 1.1 on the HS100 recently?

Thank you very much.

btsucks

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H100 and BT Home Hub

H100 and BT Home Hub

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